Shipping policy
Thank you for choosing SIRÈNE for your scented candle needs. We are committed to providing you with the best shopping experience possible, which includes ensuring that your orders are shipped in a timely and efficient manner. Please review our shipping policy below:
1. Processing Time:
1.1. All orders placed on our website will be processed within 1-2 business days, excluding weekends and holidays.
1.2. Orders received after 12:00 PM (local MY time) will be processed on the following business day.
2. Shipping Methods and Delivery:
2.1. We offer standard shipping through reputable carriers, including but not limited to DHL, J&T, Pos Malaysia, and Ninja Van.
2.2. Delivery times may vary based on your location, but generally, orders will be delivered within 1-3 business days after processing. For East Malaysia, generally takes about 3-5 business days.
2.3. Please note that delivery times may be affected during peak seasons or due to unforeseen circumstances beyond our control, such as extreme weather conditions or disruptions in shipping services. We will make every effort to notify you of any significant delays.
3. Shipping Rates:
3.1. Shipping rates will be calculated based on the weight and destination of your order.
3.2. Shipping costs will be displayed during the checkout process before you complete your purchase.
3.3. For orders exceeding a certain value, we may offer free shipping. Any applicable free shipping offers will be clearly communicated on our website.
4. Order Tracking:
4.1. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
4.2. You can track the progress of your shipment using the tracking number provided in the email or by logging into your SIRÈNE account.
5. International Shipping:
5.1. We currently offer international shipping to select countries.
5.2. International shipping rates and delivery times may vary depending on the destination.
5.3. Please note that additional customs duties, taxes, or fees may be imposed by the destination country's customs office. These charges are the responsibility of the customer.
6. Order Modifications and Cancellations:
6.1. Once an order has been placed, modifications or cancellations may only be possible within 12 hours after the order was submitted. Please contact our customer support team promptly if you need to make any changes.
6.2. We cannot guarantee that we will be able to modify or cancel an order after the 12-hour window, as it may have already been processed and shipped.
7. Lost or Damaged Packages:
7.1. In the event that your package is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with the carrier to resolve the issue and provide a suitable solution.
8. Returns and Refunds:
8.1. For information on returns and refunds, please refer to our separate Returns and Refunds Policy.
9. Contact Us:
9.1. If you have any questions or concerns regarding our shipping policy, please contact our customer support team at info@sirene.com.my.
9.2. Our customer support team is available during our regular business hours from Monday to Friday, 9AM-6PM (local MY time) to assist you.
Please note that this shipping policy is subject to change without prior notice. It is your responsibility to review and understand the policy before placing an order.
1. Processing Time:
1.1. All orders placed on our website will be processed within 1-2 business days, excluding weekends and holidays.
1.2. Orders received after 12:00 PM (local MY time) will be processed on the following business day.
2. Shipping Methods and Delivery:
2.1. We offer standard shipping through reputable carriers, including but not limited to DHL, J&T, Pos Malaysia, and Ninja Van.
2.2. Delivery times may vary based on your location, but generally, orders will be delivered within 1-3 business days after processing. For East Malaysia, generally takes about 3-5 business days.
2.3. Please note that delivery times may be affected during peak seasons or due to unforeseen circumstances beyond our control, such as extreme weather conditions or disruptions in shipping services. We will make every effort to notify you of any significant delays.
3. Shipping Rates:
3.1. Shipping rates will be calculated based on the weight and destination of your order.
3.2. Shipping costs will be displayed during the checkout process before you complete your purchase.
3.3. For orders exceeding a certain value, we may offer free shipping. Any applicable free shipping offers will be clearly communicated on our website.
4. Order Tracking:
4.1. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
4.2. You can track the progress of your shipment using the tracking number provided in the email or by logging into your SIRÈNE account.
5. International Shipping:
5.1. We currently offer international shipping to select countries.
5.2. International shipping rates and delivery times may vary depending on the destination.
5.3. Please note that additional customs duties, taxes, or fees may be imposed by the destination country's customs office. These charges are the responsibility of the customer.
6. Order Modifications and Cancellations:
6.1. Once an order has been placed, modifications or cancellations may only be possible within 12 hours after the order was submitted. Please contact our customer support team promptly if you need to make any changes.
6.2. We cannot guarantee that we will be able to modify or cancel an order after the 12-hour window, as it may have already been processed and shipped.
7. Lost or Damaged Packages:
7.1. In the event that your package is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with the carrier to resolve the issue and provide a suitable solution.
8. Returns and Refunds:
8.1. For information on returns and refunds, please refer to our separate Returns and Refunds Policy.
9. Contact Us:
9.1. If you have any questions or concerns regarding our shipping policy, please contact our customer support team at info@sirene.com.my.
9.2. Our customer support team is available during our regular business hours from Monday to Friday, 9AM-6PM (local MY time) to assist you.
Please note that this shipping policy is subject to change without prior notice. It is your responsibility to review and understand the policy before placing an order.